Go to Video Guide where there are short video tutorials designed to help you get the most from your experience of using our web site. You can also find the videos on our YouTube Channel or on our Vimeo Channel
These are some of the most common questions we are asked
I was registered with you but cannot log in to your web site. It is possible that you are using an email address which has not been registered with us. If you are using a 'new' email address, try to log in using your old email address. If that does not work then you will have to register with us again. If you are using the email address that we already have for you and you don't know your password then go to - Forgotten your Password? A password will be emailed to you. You will need to log in with the email address and the password given to you. You may be asked to agree to our Terms and Conditions of Trade. Return to questions
I have forgotten my password, how can I retrieve it? Click on Forgot your Password which is at the top of the page. Enter your email address and then click 'Next'. You should then see the message 'A password reminder has been sent to 'your email address' ' Should you not receive that email, please check your junk box. Return to questions
What is Escrow (BB List Payment Protection Service)? Escrow is the name for paying for goods or services via a Clients' Account system and is a potection service for both buyers and sellers.
In a nutshell:
Escrow provides security for both buyer and seller.
The BB List Payment Protection Service is an Escrow Service.
The buyer places the cost of buying goods into our ring-fenced client account.
Once the funds are cleared, the seller is instructed to despatch the goods to the buyer via a tracked and insured courier service.
Upon delivery of the goods, the buyer has 24 hours to inspect the goods, and to confirm that they are in the advertised condition.
When the 24 hour period has elapsed, or upon confirmation from the buyer that the goods are as advertised, whichever is sooner, the funds are transferred from the buyer's client account to the seller's client account.
At this point BB List invoices the seller for the commission due and deducts commission, and any incurred charges, from the seller's client account.
An Email is sent to the seller telling him that the transaction is concluded and that he can request withdrawal of funds to his bank account.
The buyer and seller are informed throughout of the transaction's progress via email.
We aim to instruct our bank to pay clients within an hour of receiving a request to withdraw funds if the request comes in during normal business hours. However banks do not transfer funds on weekends, or public holidays or outside normal business hours.
What is a sales invoice? A sales invoice must be created by the seller as proof of purchase for the buyer. Typically it would contain the following: The seller's name and full postal address. The buyer's name and full postal address. The date of sale. A brief description of the item being sold. The price paid for the item. Shipping charge if applicable. The total amount with VAT or other taxes if appropriate. If the seller is registered for VAT and is charging VAT then the seller's VAT number must also be included. Return to questions
What is a Pro Forma invoice? A Pro Forma invoice is an invoice produced by BB List inviting you to deposit funds with us. It shows the listing reference number, a brief description of the item you are buying, as well as the total amount to pay us and in the currency, eg GBP, Euro or USD, it is to be paid in. It also includes our bank account details so you can make sure the payment reached us. A Pro Forma invoice is not to be confused with a sales invoice. Because the sale is between the buyer and seller, the sales invoice is produced by the seller and will be more detailed than our Pro Forma. Please see the previous question for more details of a Sales Invoice Return to questions
I have sold an item. Where do I upload a copy of the sales invoice? Log on. Go to your 'my.BB | Transactions' There you will see a list of sales invoices which you should upload. Return to questions
I cannot upload a sales invoice. If you cannot upload a sales invoice it is either too large or not of the correct file type. Our preferred format is PDF, which is probably the safest format too. There are many free PDF makers available for download. If you have a MAC then you can produce pdf documents by using the Print function. We can accept the following file formats: .pdf, .doc, .docx, .odt, .ods, .rtf, .xls, .xlsx, .htm, .html or even .jpg Return to questions
The invoice I uploaded is incorrect. How can I upload a new invoice? Send us a message through the message system, quoting the transaction number, and telling us you want to upload a new invoice. We will then cancel that invoice and send you a message asking you to upload a new invoice. Return to questions
Where can I download a copy of a sales invoice? For past transactions, please log in. Go to your 'my.BB | Escrow Account'
There you will see a list of all your past transactions. Click on the one you are interested in, and then download the invoice copy. Return to questions
Why have bank charges been added to the amount due to me? Even though the buyer has instructed their bank that they will pay all charges, there are still some circumstances when our bank will also charge us to receive a deposit. For example, we can be charged either 6GBP, 10GBP or even 20GBP to receive a foreign payment.This fee will become payable by the seller. After all, you would have to pay this charge if the deposit went directly into your bank account. When we make payments to overseas sellers our bank charges 15GBP for a SEPA payment, and 25GBP for a standard payment, to transmit funds. Of course, we have to pass these charges on to the beneficiary. Return to questions
There is a problem with the equipment. What do I do? You have to send a message to the seller through the message thread. Because we monitor all messages we will acknowledge your message and note there is a problem. As written in the message sent to buyers when cleared funds have been received by BB List.
“INSPECTION AND BB LIST PAYMENT PROTECTION SERVICE You have 24 hours in which to inspect the goods and to check that they are in an 'as advertised' condition. The 24 hours begins from the time of delivery. If we do not hear from you within 24 hours, we will assume that you are satisfied with the goods and we will complete the transaction and pay the seller on your behalf.
I am responding to a Wanted Listing. Why do I have to submit it For Sale? You want to sell your kit and our web site is set up for selling, so by listing the kit you are providing a full description, and probably images, so the buyer knows exactly what is on offer. The advantages of listing are that should the advertiser decide your item is not for him or her, then it is possible that another person my be interested. Should you sell through us then you are protected by the Escrow we offer. Remember that listings are free and we only charge commission should you sell through us. Click on Submit a Listing either here, on the home page. Return to questions
How can I edit my listing? Log in to our web site. Go to the item and then click on 'Edit this item' Return to questions
How do I change the price of a listing? When you a logged in go to the listing and click on 'Edit this Item'. Return to questions
How do I cancel a listing? When you are logged in, go to the listing. You will see Cancel near the top of the page. Click on that link. Return to questions
My listing has been cancelled. Why? If we cancelled your listing it is probable that you failed to respond to an enquiry, or enquiries. We always send a message warning that a listing may be cancelled and then, if there is no response, we cancel it so as to avoid further time wasting for other clients. So please check your email for messages from us or go to my.BB to check messages. Return to questions
How do I add or remove Offers? Log in. Go to the item. Near the top of the page you will see either ACCEPT OFFERS or DO NOT ACCEPT OFFERS. Click to change the status. Return to questions
My listing has VAT against it. How do I change to NV? The VAT status of listings is set by your VAT status in your contact details so you should check and amend those details first. If your VAT status is correct and you need to change the VAT status of the listing then you will have to ask us to do that for you. Return to questions
How do I delete Draft listings? Log on. Go to my.BB Select "Go to your draft & pending listings" Select "Delete all DRAFT listings" OR Log on Select the Home tab Select "Pending" Select "Delete all DRAFT listings" Return to questions
How do I add images? Log in to our web site. Click on the listing Reference number. Then click on 'Add or manage this Item's images' You will then be taken to the upload tool. Please be aware your browser will need to have Java enabled.
Adding images to listings is free on BB List.
This video tutorial demonstrates to sellers how to upload images of newly listed items to help sell their kit.
The BB List image upload tool uses the Java Runtime Environment. Installing Java is a quick and simple task.
You must ensure that Java is installed on your computer. To check, go to
Windows 10 problem It is not possible to use Windows Edge nor Chrome to upload images. Microsoft and Chrome decided not to allow Java to run with either of them. As Microsoft recommends, install a free download of FireFox and then download and install the latest version of Java. If you cannot see a Missing Plug in message for videos, you will need to download a free copy of Adobe Flash.
Images upload but then disappear. Why? If your images upload and seem to disappear the problem could be the size of image you are uploading. This seems to only happen with newer cameras with large MP sensors. Firstly your image should be a JPEG. It is better to convert images to .jpg before sharing as there is a file size difference of about 40:1 Secondly, the images you are trying to upload are probably uncompressed. Please try resizing the images to no more than 3000 pixels by 3000 pixels and save them as JPEGs compressed to about 70%, and ensure they are no greater than 4Mb in size. Return to questions
My images are marked by a very dark watermark The images are dark because you are using an old version of Java. Please go to http://www.java.com/en/download/testjava.jsp to check that you have java installed and then to download the latest version of Java. If you are using an old version of Java then a heavy black watermark is superimposed on the image. When you have installed the latest version of Java, upload the images again. That way the watermarks should be very light. Return to questions
How do I delete or archive messages? Log on. Go to your 'my.BB | Messages'
Go to the message thread you no longer wish to keep, and click on 'Archive this thread...' Return to questions
I have multiple enquiries for one listing. How do I identify each enquiry? When you click on your listing you will see a table of all enquiries for that item. Each enquiry is clearly identified with its unique number and also with an Enquirer number. When you open the enquiry thread by clicking on the TAG number, you will also see all the messages pertaining that enquiry. You will also be able to reply to any messages. Return to questions
An enquiry has been closed. How can I reopen it? You will have to send us a message asking us to re-open the enquiry. You must provide the enquiry number. Return to questions
Can buyers collect in person or arrange their own shipping? Yes they can. However, the buyer will still be required to pay for the item via the BB List Payment Protection Service (Escrow), prior to meeting or arranging collection. In the past too many people have not honoured meetings, we have found that the financial commitment by the buyer is enough to ensure that both parties will make the arranged meeting at the arranged location. Buyers and sellers, in the past, have travelled considerable distances to a pre-defined meeting place to find the other party has not bothered to turn up! It prevents the risks associated with carrying large sums of cash. It also prevents the risks for the seller associated with having to store large sums of cash at home overnight or over the weekend. If you are a buyer and want either to meet the seller or arrange your own shipping, click on 'Arrange My Own Shipping' at the top of the message thread. Return to questions
Can I meet the seller and pay cash? Yes, you can meet the seller. However, you will not be able to pay cash. You will still be required to pay for the goods via the BB List Payment Protection Service prior to meeting the seller. (See the above explanation for the reason). Return to questions
Can I visit to inspect the item before purchasing? You will still be required to deposit cleared payment via the BB List Payment Protection Service (Escrow) prior to meeting the seller. (See the above explanation for the reason) Return to questions
How do I pay for an item? Is my money safe? Payment is usually by bank transfer into the BB List Payment Protection Service which is a 'ring-fenced' Clients' Account. Bank transfer (BACS, Internet Banking) is a safe and secure method of payment. Bank transfers can be made via Telephone Banking or Internet Banking. Within the UK there are ususally no bank charges involved. Within the UK you can also use PayM or Barclays Pingit to make payments from your mobile phone. Or you can deposit cash over any Barclays Bank counter into our Clients Account. We do not like cheques because they can take up to 6 working days to clear into a bank account, they incur bank charges and as we are some distance from a Barclays Bank, it may take us several days before we are able to bank your cheque for you. More often than not sellers usually look for a faster solution and faced with two potential buyers will usually opt for the one who can pay right away with the minimum of fuss and cost. Please be aware that BB List cannot withdraw funds from any bank account. You must instruct your bank to make the payment to us, as per the instructions in the Pro Forma invoice we send to you. Marking 'Paid' in the transaction simply tells us you have instructed your bank to make the payment to us. If you are outside the UK payment is also by bank transfer. However for items below 300 GBP in value, we are prepared to accept payment via PayPal but you will have to pay the charges made to us to receive the funds. Return to questions
Can a single payment be made for multiple purchases? Yes, a single payment can be made for multiple purchases. However, we ask that payment is clearly identified with your name or with one transaction number. You are also able to top up your escrow account in advance of purchases. Return to questions
Can I use funds in escrow to pay for an item? Yes you can. Go to the transaction. Use the action 'MARK AS PAID', on the following screen you will be notified if you have a surplus. To use the surplus tick the box 'USE SURPLUS'. You will then be shown the blance to pay (if any) , then click on 'MARK AS PAID'. If you have a balance left to pay, please make a bank transfer for the balance as normal. Thank you. Return to questions
I have sold an item. How do I get paid? On completion of the sale, you will be sent an invoice for our commission and notified there are funds in your escrow account. For the funds to be transferred to your bank account you must go to our web site, log on, go to your Escrow account, and request withdrawal of funds. Please remember the buyer is allowed up to 24 hours after delivery in which to check the item. Return to questions
Who pays the commission? The seller pays the commission due to us on a successful sale through BB List. The current maximum commission rate is 10% of the agreed, ex VAT, ex shipping costs. Return to questions
I am responding to a Wanted listing. Do I pay commission? Yes. If you sell through us you will have to pay commission Return to questions
How do I submit feedback on a purchase? Only when a sale has been completed will you be asked to submit feedback on the sale. If you have any completed purchases and wish to leave feedback, go to my.BB to find a list of transactions that require your feedback. Please be aware that your feedback will be published from time to time and the seller has the right to reply to the feedback.
If you have bought or sold items on BB List and wish to review the feedback you left on purchases or the feedback left on your sales please view your Transactions page.
How is using BB List safe for me to buy or sell gear? BB List operates a Payment Protection Service (ESCROW SERVICE) as standard on ALL TRANSACTIONS! This is at no cost to the buyer and is included in the seller's fees. The buyer deposits funds into a 'ring-fenced' client account. The seller can ship in confidence knowing that he will get paid, and is only paid 24 hours after the buyer has taken delivery. The buyer has 24 hours after delivery in which to inspect the equipment, and to inform us if it has been damaged by the courier or is not as described by the seller. Return to questions
How do I know the listed items exist? All advertisers must provide us with their full contact details before we accept any listing. You are protected by the free BB List Payment Protection Service (Escrow Clients' account) service that we provide. Return to questions
What guarantees are there for the item being sold? Most items being sold through BB List are being sold privately and are used items, therefore under British law the rule Caveat Emptor applies. Therefore, unless the seller specifies a guarantee, there is no guarantee.
However, all items must be as described in the on-line listing and be in working condition, unless the listing states the item is not working.
Under the BB List Payment Protection Service, if the item is not as described, the buyer must notify both BB List and the seller, within 24 hours after delivery. When the item is returned to the seller a refund is made to the buyer. Return to questions
How am I sure my personal contact details are safe? We have to abide by the Data Protection Act. We do not pass on contact details to any third party without your express permission. Of course, contact detail of buyers and sellers must be exchanged when a transaction takes place.
We do not sell your personal details to any other company or service. Your personal details are held by us only to conduct BB List business.
All transfer of personal details and password information when logging in via the website is done using SSL (Secure Internet) connections. To make sure your data is safe when using the internet you should always check that the website you are using is showing "https://" at the beginning of the web address (in the address/location) bar. Also look for the yellow padlock that shows the page has been delivered via SSL (secure connection). Return to questions
An item is marked 'HOT!', what does that mean? This usually means that several ongoing enquiries have been made on that item. Return to questions
What does 'UNDER OFFER' mean? This means a sale has been agreed on the item and a transaction has been set up with a potential buyer and that we are waiting for payment from that buyer. Occasionally, this may fall through for some reason, so if you are interested in the item keep an eye on it in case the 'Under Offer' goes away. Return to questions
What does OFFERS mean? It means the seller is open to bargaining on the listed price. Return to questions
Why is VAT being charged on used items? If the seller is registered for VAT and claimed the VAT on that item when it was purchased, VAT must be charged on the sale of the item. Individuals can register for VAT as well as companies. Return to questions
Why is VAT being charged on shipping and insurance? The seller, if VAT registered, must charge VAT on shipping and insurance because it is considered to be a service.
Guide to VAT and Selling Across the EU
A short guide to VAT and VAT rules when selling across the EU and beyond.
VAT is explained, as is the complex way of treating VAT when selling across different EU member countries. We hope the film helps you make sense of it all!
VAT has not been added to BB List's invoice for commission. Why not? BB List is not registerd for VAT so it would be illegal for us to charge VAT. You may notice that there is no VAT number on our invoice.
Where can I check legal radio microphone frequencies for the UK? (Updated Oct 2016) OFCOM are responsible for managing UK spectrum. You can find lists of UK radio mic frequencies (Licence Excempt as well as the Shared and Coordinated frequencies) on the OFCOM PMSE website.
You can buy UK radio mic licences as well on the OFCOM website here, either do it online or download the form and send it in to OFCOM (the fees are lower if you do it online). Return to questions
NAVIGATING BB LIST / GREAT SITE BOOKMARKS For Tips on navigation around BB List, please see BB Tips